POLICIES
C. Turner Medical Ltd. stands behind all the products we carry. We will replace any epX, Corflex, VQ Orthocare and OS1st garment due to a manufacturer’s defect.
Customers should take a picture of the garment clearly showing the defect (i.e. hole, rip/tear, etc.) and email them to info@cturnermedical.ca . Also indicate date of purchase and size of the item and we will evaluate and advise.
Size exchanges are allowed as long as the item has not been worn by the patient and is in the original package in brand new condition.
Inventory may be returned for credit, subject to the following conditions:
1-15 days after purchase - 0% restocking fee
16-45 days after purchase - 10% restocking fee
46-90 days after purchase - 25% restocking fee
Items must be in the original packaging, with no retail pricing stickers and/or labels. Upon inspection at our office, C. Turner Medical Ltd. will deem whether or not the items are returnable and advise.
After 90 days, products purchased are non-returnable for credit or exchange. Special orders or custom-sized products may not be returned for credit or exchanged.
An authorization must be obtained from C. Turner Medical Ltd. prior to returning and/or exchanging a product.